Support for reopening safely

^{November 2020}

This page provides links to COVIDSafe requirements for gaming venues and information to support gambling harm minimisation among patrons.

Some patrons may be under considerable emotional and/or financial stress due to COVID-19, and may turn to gambling as a way of coping.

Patrons experiencing a pent-up urge to gamble are likely to be at risk of gambling harm.

Patrons in the high-risk category for both COVID-19 and gambling harm are likely to be older and gamble regularly, highlighting the importance of being COVIDSafe.

Staff must comply with responsible service of gaming obligations and new COVIDSafe requirements.

Responsible service of gaming means looking out for patrons who may be at risk of gambling harm and offering them support. Staff can do this by:

• getting to know, or reconnecting with patrons by making an effort to say hello and have a chat with them (from a COVIDSafe distance)
• interacting regularly with patrons on the gaming floor
• being aware of common signs of gambling harm (as covered in the Responsible Service of Gaming training)
• monitoring patrons for signs of distress and, if concerned about anyone, informing the responsible gambling officer
• being familiar with available support services and self-exclusion processes
• seeking approval for additional training through the Venue Support Program.

Electronic gaming sector guidance

• information on creating a COVIDSafe workplace
• Industry Restart Guidelines for Hospitality (including electronic gaming)
• frequently asked questions.

Additional information for staff and patrons is provided in the resources below, which you may like to display in your venue.

Venue Support Program

Responsible Service of Gaming training