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Gaming venues

Victorian gaming venues need to meet a number of legislative and responsible gambling requirements. These pages contain important information for Victorian gaming venues and point you in the right direction for further information.

Two hands on the buttons of a pokie machine

Responsible Service of Gaming – training

On 1 January 2017, new Responsible Service of Gaming (RSG) training was introduced for Victorian gaming venue staff.

The training equips gaming venue staff with the knowledge and skills they need to ensure that gaming is provided responsibly.

As part of the training requirements, two modules will need to be completed by gaming venue staff. Module 1 is an online course hosted by the State and module 2 is delivered face-to-face to staff in gaming venues.

Module 1 must be completed within one month of commencing work in a gaming venue and module 2 must be completed within six months of commencing work in a gaming venue.

New RSG refresher training commenced in September 2020. This training consists of two modules: module 3 is an online course and module 4 is delivered face-to-face.

You can access both module 1 and module 3 training from the Responsible Service of Gaming Training website.

Further information is available from the Department of Justice and Community Safety.

The Foundation's Venue Support Program will deliver the face-to-face training modules within gaming venues with provision made for video-conferencing given COVID-19 restrictions.

For further information about face-to-face training or to confirm the details of the venue support worker allocated to your gaming venue, please contact the Foundation on (03) 9452 2656 or email Brett Hetherington.

The Foundation will also run face-to-face responsible service of gaming training sessions. See session dates and times.

Ordering brochures through the Victorian Responsible Gambling Foundation

The Foundation provides several free brochures to gaming venues to promote Gambler's Help services and raise awareness of the risks associated with gambling. Though not compulsory, we encourage venues to display the brochures at point of sale and other visible locations within or near gaming areas.

Learn more and order

Convenience advertising

The Foundation provides new signs for gaming venue bathrooms across the state through convenience advertising to coincide with new awareness campaigns. This usually includes A4 posters on the back of toilet doors and near hand washing facilities along with takeaway cards.

For enquiries and further information, please contact:

Convenience Advertising
Venue Relations Manager
Phone: (03) 9486 0233
Fax: (03) 9486 0525

Venue better practice guidance

The Venue better practice guidance has been updated to provide support to venues for better practice to reduce harm. This guidance is being used in gambling venues throughout Victoria to support them to go above and beyond their Responsible Gambling Code of Conduct requirements, and to minimise gambling harm for their patrons.

To find out more about the Venue better practice guidance, please contact your Venue support worker. If you are unsure who your venue support worker is, please contact Elissa Wray, Senior Advisor, Early Intervention on elissa.wray@responsiblegambling.vic.gov.au.

Self-exclusion programs

A self-exclusion program is a service offered by the gaming industry to people who wish to exclude themselves from gaming rooms in clubs and hotels around Victoria.

Learn more

Victorian Gambling and Casino Control Commission

The Victorian Gambling and Casino Control Commission (VGCCC) is the independent statutory authority that administers Victoria's gambling and liquor laws.

Learn more

Victorian Responsible Gambling Foundation

The Foundation helps venues with the Venue Support Program and providing a range of recommended brochures (see above under 'Order brochures from the Foundation'). We produce a range of printed materials (brochures, cards and more) about responsible and problem gambling which are not compulsory but can be ordered to display at your venue.

For further information about Gambler's Help promotional material, please contact:

Victorian Responsible Gambling Foundation
Phone: (03) 9452 2600
Email: contact@responsiblegambling.vic.gov.au

Legislative requirements

Gaming venues are covered by a large number of legislative and regulatory requirements.

Further information on legislative and regulatory arrangements in Victoria, including a listing of key legislation relating to how gambling is conducted in the state, is available within our resources pages.

The Victorian Commission of Gambling and Liquor Regulation is responsible for administering legislation and regulations in Victoria.

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