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Support for reopening safely

November 2020

This page provides links to COVIDSafe requirements for gaming venues and information to support gambling harm minimisation among patrons.

What’s changed since venues closed?

Some patrons may be under considerable emotional and/or financial stress due to COVID-19, and may turn to gambling as a way of coping.

Patrons experiencing a pent-up urge to gamble are likely to be at risk of gambling harm.

Patrons in the high-risk category for both COVID-19 and gambling harm are likely to be older and gamble regularly, highlighting the importance of being COVIDSafe.

What are gaming venue staff required to do?

Staff must comply with responsible service of gaming obligations and new COVIDSafe requirements.

Responsible service of gaming means looking out for patrons who may be at risk of gambling harm and offering them support. Staff can do this by:

  • getting to know, or reconnecting with patrons by making an effort to say hello and have a chat with them (from a COVIDSafe distance)
  • interacting regularly with patrons on the gaming floor
  • being aware of common signs of gambling harm (as covered in the Responsible Service of Gaming training)
  • monitoring patrons for signs of distress and, if concerned about anyone, informing the responsible gambling officer
  • being familiar with available support services and self-exclusion processes
  • seeking approval for additional training through the Venue Support Program.

COVIDSafe conditions for venues

Electronic gaming sector guidance

  • information on creating a COVIDSafe workplace
  • Industry Restart Guidelines for Hospitality (including electronic gaming)
  • frequently asked questions.

Resources

Additional information for staff and patrons is provided in the resources below, which you may like to display in your venue.

Staff poster

A4 signage poster for gaming venue staff that covers key points to help prevent gambling harm.

Download as A4 PDF (print)

Download as JPEG (screens)

Reopening_Staff_Poster_thumb.jpg

Patron poster 1

A3/A4 signage poster for gaming venue patrons, with the message: "I planned my visit and it made all the difference."

Download as A3 PDF (print)

Download as A4 PDF (print)

Download as JPEG (screens)

VRGF015_GHAW_3605x4961px_01_FA_thumb.jpg

Patron poster 2

A3/A4 signage poster for gaming venue patrons, with the message: "I planned my visit and it made all the difference."

Download as A3 PDF (print)

Download as A4 PDF (print)

Download as JPEG (screens)

VRGF015_GHAW_3605x4961px_02_FA_thumb.jpg

Patron poster 3

A3/A4 signage poster for gaming venue patrons, with the message: "We're here to support you."

Download as A3 PDF (print)

Download as A4 PDF (print)

Download as JPEG (screens)

VRGF015_GHAW_3605x4961px_03_FA_thumb.jpg

Patron poster 4

A3/A4 signage poster for gaming venue patrons, with the message: "I'm worried about my gambling."/"Thanks for telling me. I can help."

Download as A3 PDF (print)

Download as A4 PDF (print)

Download as JPEG (screens)

VRGF015_GHAW_3605x4961px_04_FA_thumb.jpg

Safety requirements poster

This sign can be placed on your venue's front door, entrance window or a sandwich board.

Download as A3 PDF (print)

safetyreqs_thumb.gif

Support kit

Download some of the key information contained on this webpage as a PDF for printing and offline reference.

Download as A4 PDF (print)

Reopening_Support_Kit_A4_thumb.jpg

Find out more

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