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Gambler's Help local

Our Gambler’s Help Program includes support to ensure all Victorians who are affected by gambling have access to counselling, resources and wellbeing programs. Gambler’s Help provides therapeutic and financial counselling services and has around 100 locations across metropolitan and regional Victoria. For further information and advice, please contact your local Gambler's Help service (see below).

Funded partners can log in here to access Gambler's Help program info and resources

The funded organisations are:

GAMBLER’S HELP SERVICES – METROPOLITAN

GAMBLER’S HELP SERVICES – REGIONAL

The funded organisations deliver services including:

  • Therapeutic counselling

    Do you have a client that has identified as being affected by gambling?

    Gambler's Help therapeutic counselling incorporates a range of face-to-face and telephone services, including:

    • assessment
    • case planning
    • therapeutic interventions
    • practical assistance
    • crisis management
    • case and service management
    • advocacy and coordination
    • referral
    • secondary consultation

    Gambler's Help therapeutic counselling is case-planned and tailored to your client's individual needs.

    Read more about how to refer patients to Gambler's Help.

  • Financial counselling

    Do you have a client that has identified as being financially affected by gambling?

    Gambler’s Help Financial counselling is a free and confidential service offered to people who are experiencing any of the following money problems due to gambling. Alleviating an immediate financial crisis can be an important step in allowing your client to address their underlying gambling behaviour.

    You or your client can also contact the Gamblers Help Line for information and support on 1800 858 858. The help line does not provide financial counselling but can refer your client to their local Gambler's Help financial counselling service. Gambler's Help Line is available 24 hours per day and all services are free and confidential.

    What does financial counselling involve?

    Gambler's Help financial counsellors can help your client to understand and exercise their rights and responsibilities in relation to:

    • debt recovery
    • payment of bills, and
    • government concessions and entitlements.

    Read more about how to refer patients to Gambler's Help.

  • Recovery Assistance Program

    Gambling related harm often has a significant impact on the financial stability of the person gambling and their families.

    Gambler's Help can provide limited material and financial assistance to individuals and families for essential living needs when problem gambling has resulted in financial crisis. The objectives of the Recovery Assistance Program are to provide assistance:

    • in a way that does not facilitate or subsidise gambling behaviour
    • where gamblers and their families are assessed as being in genuine need
    • that will contribute to essential living needs, and
    • to support individuals and families to recover from the impact of problem gambling.

    Only registered Gambler's Help clients are eligible for the Recovery Assistance Program.

Gambler's Help catchment maps

These maps show the catchment areas for Gambler's Help services in metropolitan Melbourne and regional Victoria, and the local government areas the catchments encompass.

Map of regional Victoria showing seven Gambler's Help catchments (excluding metropolitan Melbourne): Loddon Mallee, Grampians, Great South Coast, Barwon, Goulburn Valley, Hume, Gippsland

Download the map of Gambler's Help catchment areas in regional Victoria. (Right click, save as.)

Map of metropolitan Melbourne with eight Gambler's Help catchment areas: South Western Melbourne, Northern Melbourne, Inner North Melbourne, Inner East Melbourne, Bayside, Eastern Melbourne, South Eastern Melbourne, Frankston–Mornington Peninsula

Download the map of Gambler's Help catchment areas in metropolitan Melbourne. (Right click, save as.)

For further information and enquiries, please contact gamblershelp@responsiblegambling.vic.gov.au

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