Financial counselling: clients with complex needs and comorbidities
For financial counsellors: This session will teach effective ways of dealing with clients affected by mental health conditions and comorbidities including a focus on alcohol and other drugs.
The session will cover understanding the underlying issues of certain difficult behaviours, setting boundaries in client sessions and controlling the conversation, building rapport quickly with your clients and working more effectively with clients displaying difficult behaviours
Three CPD points can be awarded upon completion of this webinar. To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.
Event registration will require you to log in to FCVIC's webpage.
Gambling in two regional Victorian Aboriginal communities
In this presentation, findings from two exploratory studies of gambling will be shared. The studies were initiated and conducted by Mallee District Aboriginal Services and Gippsland and East Gippsland Aboriginal Services, in collaboration with La Trobe University. 50 Aboriginal people in regional Victoria were interviewed to identify benefits and harms associated with gambling and what community members thought should be done in response.
Gambling activity among teens and young adults in Australia
Using data from the Longitudinal Study of Australian Children and other Australian Institute of Family Studies research into sports betting among young Australians, this seminar will cover gambling behaviours among teenagers and young adults, the experience of harm among adolescents, peer and parental influences and other factors.
Learn more about the Code of Ethics that apply to financial counsellors. Learn how to navigate the needs of your clients, and your personal moral obligations. This will be an interactive session exploring different scenarios. This course is designed for all levels of experience.
Working with trauma-affected individuals
Learn about trauma and how it can affect your clients, learn about trauma-informed care and how to apply principles from this practice when working with individuals to build a sense of safety, control and empowerment through strengths-based interventions.
Online gambling and contracts of difference
Learn about online gambling, as well as working with refugees and asylum seekers in this online webinar. This session will cover topics such as the support available to refugees and asylum seekers, residency statuses and what a refugee lawyer does. It will also discuss the rise of online gambling, ways to identify online gambling from bank statements, and regulatory frameworks to address online gambling.
Preventing problem gambling relapse
Dr. Gabriele Byrne will discuss findings from her PhD research, 'Preventing problem gambling relapse through social inclusion', which demonstrated how an innovative group program addressed two identified relapse risk factors – lack of social connectedness, and lack of leisure substitution – not only reduced the participants temptation to gamble, but at the same time it showed significant improvement in areas of social connectedness, self-efficacy, and mental health.
Online Gambling – Customer protection, harm minimisation and referral
The Foundation will be joined by representatives from GVC Holdings, the owner of such Australian sports betting operators as Ladbrokes and Neds. This webinar will outline the operation of exclusion, deposit limit and other RG features offered and recently implemented to inform gambling professionals of the information and support for those experiencing gambling harm that is provided.
The intersection of gambling and offending: what integrated financial counselling and legal practice can achieve
The Centre for Innovative Justice (CIJ) will look at the benefits gleaned from their Financial Counselling pilot, run in collaboration with the Mental Health Legal Centre's (MHLC) Inside Access program. The webinar will include a discussion of the intersection between gambling and offending first identified by the CIJ in 2017, as well as the steps which the CIJ took to respond to this work in seconding a Financial Counsellor into the existing integrated practice at MHLC.
Online gambling and consumer protection - webinar
This course is for financial counsellors of all levels of experience, and will cover the regulatory environment in which online gambling operates in Victoria, and nationally. Participants will learn about the legislated changes, how to lodge complaints, and how to support your clients amongst other topics.
Intersectionality 101 - online webinar
This online workshop will teach participants the essentials of taking an intersectional approach in service provision, planning and problem solving. Intersectionality 101 will cover the elements of taking an intersectional approach, the history of intersectionality and its impact on feminism, and the ways in which intersectionality informs policy and service delivery.
Gaming products, self-exclusion - May webinar
This online workshop will explore the operation of a number of gambling products, both land-based and online, aimed at allowing those working with those gambling to better understand these products. The session will also cover self-exclusion programs for the various gambling forms.
Gambling & addiction: Criminal activities and fraud webinar
Learn more about providing adequate advice to clients who may have committed fraud or other criminal activities, understand relevant statutory limitation periods and have a clearer understanding on how to support clients by writing letters for court hearings.
A link to access the webinar will be shared following registration.
Gambler's Help financial counsellors online forum
This online session aims to provide financial counsellors working in Gambler’s Help services with an opportunity to broaden the peer to peer sharing beyond your own agency and in a structured manner. By sharing our successes and our struggles with each other and learning from others practices you can advance your own casework.
The Foundation course - March 2020
This course is open to all Gambler's Help managers and staff, this includes local Gambler’s Help, Aboriginal Gambler’s Help, CALD Gambler’s Help services and prevention workers. It is ideal for new staff members as it provides a good introduction to gambling in Victoria and an overview to the Victorian Responsible Gambling Foundation.
Online gambling: customer protection, harm minimisation and referral
This webinar will outline exclusion, deposit limit and other responsible gambling features provided by Tabcorp to inform people who work in the gambling sector of the information and support available for those experiencing gambling harm.
New Guardianship and Administration Act: Panel session
Hear from the Office of the Public Advocate, State Trustees and Victorian Civil and Administrative Tribunal on the changes to the Guardianship and Administration Act. What are the implications for financial counsellors? How will state trustees implement these changes? Learn more broadly about power of attorney, administration orders – how to get one, how to get it revoked as well as State Trustees practices and their responsibilities versus the client who is under administration.
Managing difficult client behaviours
Clients can sometimes portray difficult behaviours, such as anger or entitlement. Attend this three-hour workshop to learn the underlying issues of certain behaviours, how to control the conversation and set boundaries, build rapport quickly and work more effectively with a client displaying difficult behaviours.
The casual counsellor
You may become a 'casual counsellor' when a friend, colleague or someone you know is facing a difficult situation or event. Learn how to respond to a range of emotions, language and behaviours that often accompany challenging issues. It will cover how to recognise when to intervene as a casual counsellor, and when to refer to other professionals. Finally, the workshop will cover self-care and how to manage your own feelings.
Self-exclusion and third-party exclusion at Crown Melbourne
The Foundation will be joined by representatives from Crown Melbourne, the operator of the licenced casino in Victoria. This webinar will outline Crown’s processes around self-exclusion, highlighting some recent alterations to the operation of these processes. In addition, the webinar will be the first opportunity for gambling professionals to be informed of the introduction of Third Party exclusion into the suite of support to reduce gambling harm offered by Crown.