Upcoming help & support events

This webinar will present findings from a Foundation-led research project which gathered detailed information from Gambler’s Help counselling staff about their experiences, and that of their clients, on telehealth counselling during COVID-19. Presented by Dr Gabi Bryne, the session will cover topics such as the identified benefits and challenges of telehealth counselling, telehealth versus in-person counselling, and the way forward.

Learn how to detect early warning signs of an escalating situation, strategies to avoid escalation triggers and understand the human behaviour when angry, and how to implement de-escalation skills in this training session.

CPD points available: 6

This event is hosted by FCVic and registration will require logging onto their webpage.

This two-hour workshop faciliated by The Black Dog Institute will help participants to understand how to manage stress and change in the workplace. It will unpack what stress is, knowing your stress signatures and how to manage it, dealing with change and uncertainty, and tools and techniques to practice mindfulness to improve wellbeing in the workplace.

This course is open to all Gambler's Help managers and staff, this includes local Gambler’s Help, Aboriginal Communities Gambling Awareness Program, CALD Gambler’s Help services and prevention workers. It is ideal for new staff members as it provides a good introduction to gambling in Victoria and an overview to the Victorian Responsible Gambling Foundation. There are seven online modules to complete followed by a webinar.

This advanced course builds on the expertise required to work with interpreters in a highly effective way to maximise practitioner-client communication and manage complex conversations.

CPD points available: 3

This event is hosted by FCVic and registration will require logging onto their webpage.

Learn negotiation techniques and apply them in conversations with creditors. Understand how debt buyers think, what they want and how to use that knowledge to the advantage on behalf of clients.

CPD points available: 3

This event is hosted by FCVic and registration will require logging onto their webpage.